See the attached documents. Questions and instructions are in the file titled “Questions and Instructions”.
2/2/22, 5:26 PM Service Level Agreement (SLA)
Service Level Agreement (SLA)
A service-level agreement (SLA) is an official commitment between an internal or external
service provider and the end user.
SLAs define the level of service expected from the service provider regarding issues such
as quality, availability, and responsibilities.
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